Shipping policy
Shipping Policy
Reliable & Transparent Delivery Services
At Drune, we are committed to providing an efficient, reliable, and transparent shipping experience. We manage every single order with precision to guarantee your products arrive safely at your doorstep.
Order Processing & Delivery Timeframes
Our total timeline from checkout to delivery consists of two distinct stages: Handling Time and Transit Time. Please review our formal parameters below:
| Fulfillment Stage | Details / Timeframe |
|---|---|
| Order Cut-off Time | 5:00 PM (CST) |
| Order Handling Time | 1–3 Business Days (Monday–Friday) |
| Transit & Shipping Time | 5–12 Business Days (Monday–Friday) |
| Total Estimated Timeline | 6–15 Business Days |
*Please note: Orders placed after 5:00 PM on Friday or over the weekend will begin their processing phase on the following Monday morning.
Shipment Tracking
Transparency is key. As soon as your order completes processing and is securely dispatched from our facility, an automated shipping confirmation email will be sent to your inbox. This email includes a custom tracking code and a direct verification link, enabling you to track your delivery progress in real-time.
Delivery Addresses & Security
It is the customer's responsibility to provide accurate billing and destination shipping coordinates during checkout. Drune LLC cannot be held responsible or provide refunds for items delivered to an incorrect or incomplete address provided by the user.
Lost, Missing, or Damaged Items
If your package arrives physically damaged, or if it has not arrived within our maximum 15 business day window, please immediately contact our customer care channel at info@druneco.com. We will launch an investigation with the carrier service to process a free delivery replacement or issue a full financial refund.
|
Corporate Headquarters:
Drune LLC |
Customer Support Channels:
Email: info@druneco.com |