Refund policy
Refund & Return Policy
Effective Date: July 13, 2026
At Drune, we stand behind the quality of our products and want you to be fully satisfied with your purchase. We offer a clear, customer-friendly 30-day return policy to ensure a safe and transparent shopping experience.
Policy Summary
| Category | Allowed? | Shipping Cost | Condition Required |
|---|---|---|---|
| Change of Mind | Yes (Within 30 Days) | Customer Pays | Unused, Original Packaging |
| Defective or Damaged | Yes | Drune Pays | Refund or Replacement |
| Restocking Fee | None | $0.00 | - |
Eligibility Conditions
To qualify for a refund, your item must meet the following criteria:
- The return request must be submitted within 30 days of receiving your package.
- The item must be unused, unaltered, and in the same pristine condition that you received it.
- It must be returned securely inside its original brand packaging.
How to Initiate a Return
- Contact Us: Email our support team at info@druneco.com. Please include your full name, order number, and the reason for your return.
- Receive Authorization: Once your return is approved, we will send you detailed return instructions alongside the authorized return shipping address.
- Ship the Item: Pack the item carefully to avoid damage in transit. We strongly recommend using a trackable shipping service, as we cannot issue a refund for items that are lost or undelivered.
Damaged, Faulty, or Wrong Items
Please inspect your order immediately upon arrival. If an item is defective, damaged, or if you received the wrong product, please contact us within 48 hours at info@druneco.com with photographs of the issue. We will arrange a free replacement or cover 100% of the return expenses to issue a full refund.
Refund Processing Timeline
Once your package is received and thoroughly inspected at our facility, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed automatically back to your original payment method within 5–7 business days. Please keep in mind that banking institutions or credit card providers can take an additional 3–5 business days to clear the funds onto your statement.
|
Corporate Address:
Drune LLC (Note: Please contact support prior to shipping items back.) |
Customer Support:
Email: info@druneco.com |